Welcome to Student Assistance and Support Services!
Student Assistance and Support Services (SASS) staff is available to help faculty and staff who are unsure of how to assist or advise a student in need or who are concerned about a student's behavior.
Services Provided By Student Assistance and SUpport Services:
- Assistance with verification of absences for documented situations related to medical, psychological, personal crisis, or military absences.
Note: The authority to excuse a student’s class absence(s) and to grant a student an academic accommodation (turn in a late assignment(s), provide extra time on an assignment, reschedule an exam(s) etc.) sits with the individual instructor. Student Assistance and Support Services can assist by verifying a student class absence(s) and notifying faculty of the reason(s)/circumstances that lead to the student absence(s) from class. Individual instructors are encouraged to work directly with students regarding their absence(s).
Provide consultation, support and/or guidance to faculty/staff regarding a student of concern, or disruptive student behavior in the classroom.
Ombuds Assistance: SASS staff can meet one-on-one with students to discuss broad issues or concerns ranging from understanding of academic and non-academic university policies and procedures, withdrawing due to extenuating circumstances, academic suspension appeal, academic integrity process, final grade appeal, incomplete grade requests, etc.
Provide faculty with an emergency notification regarding a student’s hospitalization or serious accident.
Provide assistance and support for students impacted by interpersonal violence or abuse.
One-on-One meetings with students seeking a withdrawal (medical or non-medical) due to extenuating circumstances.
Care and Concern Support Services (NinerCare Team) is designed to help manage students in crisis/distress. SASS staff can reach out to the student to schedule a care and concern meeting to identify issues of concern, discuss campus support services, assist students in the development of a plan of action to address their issues/concerns, and follow up with students when needed to maximize student retention and success at UNC Charlotte.
Faculty and Staff who are concerned about the well-being or safety of a UNC Charlotte student are strongly encouraged to review information about the NinerCare Team and submit an incident report. If a student poses an immediate threat to self or others, please call 911 or UNC Charlotte Police and Public Safety at 704-687-2200.
To speak with a SASS staff member, please call 704-687-0289.